Returns And Damage Policy

Inspect Your Order

Please inspect your order as soon as it arrives.

Keep the item, box, and packaging materials until you confirm everything arrived safely.

Damaged Or Defective Items

If your item arrives damaged or defective, contact CeramicMuse within 7 days of delivery by email at [email protected] or through the Contact page.

Include:

• Order number
• Email used at checkout
• Photos of the damaged or defective item
• Photos of the outer box
• Photos of the inner packaging
• A short description of the issue

CeramicMuse may offer a replacement, refund, store credit, or other resolution depending on the situation, product availability, and platform/payment rules.

Missing Or Incorrect Items

If your order is missing an item or includes the wrong item, contact CeramicMuse within 7 days of delivery with your order number and photos of what you received.

Returns For Preference

Return eligibility for non-damaged items depends on the final store setup, fulfillment route, product type, and item condition.

Items must generally be unused, undamaged, and returned with appropriate packaging if a return is approved.

Shipping costs, return shipping, and restocking terms may depend on the order and platform rules.

Items That May Not Be Eligible

Some items may not be eligible for return, including:

• Used items
• Damaged-after-delivery items
• Items without order information
• Final sale items if clearly marked before purchase
• Items returned without approval
• Items damaged because they were repacked poorly for return shipping

Refund Timing

Approved refunds are generally issued to the original payment method.

After CeramicMuse issues a refund, the posting time depends on the payment provider, bank, or card issuer.

Refused Delivery

Orders refused because of address issues, customs fees, duties, taxes, or customer preference may not be eligible for a full refund.

Any refund or store credit will depend on whether the package is returned safely and what costs were incurred.

How To Start A Request

Use the Contact page or email [email protected] and include your order number.