Contact CeramicMuse
Need help with an order, product, or policy question? Contact CeramicMuse through the support form or by email at [email protected].
Need help with an order, product, or policy question? Contact CeramicMuse through the support form or by email at [email protected].
Support email:
[email protected]; Contact page URL: https://ceramicmuse.com/contact/; Typical response window: 1 to 2 business daysOrder status; Address correction requests; Payment questions
For faster support, include: Your name; Email used at checkout; Order number if available
Contact Details
- Support email:
[email protected] - Contact page URL:
https://ceramicmuse.com/contact/ - Typical response window: 1 to 2 business days
What We Can Help With
- Order status
- Address correction requests
- Payment questions
- Damaged or defective ceramic items
- Missing or incorrect items
- Return or refund questions
- Product material, size, or care questions
- Taxes, duties, or shipping questions
- Intellectual property claims
- Collaboration or wholesale inquiries
Include This Information
For faster support, include:
- Your name
- Email used at checkout
- Order number if available
- Product name if relevant
- Photos if reporting damage or defects
- A clear description of the issue
Please do not send full credit card numbers or sensitive payment details through the contact form.
Damage Reports
For damaged ceramic items, include photos of:
- The damaged item
- The outer shipping box
- The inside packaging
- The shipping label if needed for identification
Damage reports should be sent within the window stated in the Returns And Damage Policy.
IP Claims
For intellectual property concerns, include "IP Claim" in the subject or message and review the IP Claim Policy before submitting.
Response Time
CeramicMuse aims to respond within 1 to 2 business days once support operations are active.
Response times may be longer during weekends, holidays, launches, or high-volume periods.