FAQs
After checkout, you should receive an order confirmation by email.
After checkout, you should receive an order confirmation by email.
After checkout, you should receive an order confirmation by email.
Processing time and delivery estimates should be shown on the product page, shipping page, checkout page, or order confirmation when available.
Yes. Ceramic, stoneware, and porcelain pieces can break if dropped, crushed, or handled roughly.
Orders
How do I know if my order was placed?
After checkout, you should receive an order confirmation by email. If you do not see it, check your spam or promotions folder and confirm that the email address entered at checkout was correct.
Can I change my order after placing it?
Contact CeramicMuse as soon as possible through the Contact page. Order changes are not guaranteed after fulfillment begins.
Can I cancel my order?
Cancellation may be possible before fulfillment begins. If the order has already shipped or entered processing, cancellation may not be available. Contact CeramicMuse with your order number as soon as possible.
Shipping
When will my order ship?
Processing time and delivery estimates should be shown on the product page, shipping page, checkout page, or order confirmation when available.
Will I receive tracking?
When tracking is available, it should be sent by email after the order ships.
What if my package is delayed?
Carrier delays can happen. If a shipment is delayed beyond the stated timeframe, CeramicMuse may provide an update, revised estimated timing, cancellation option, or other resolution as appropriate.
Ceramic Items
Are ceramic items fragile?
Yes. Ceramic, stoneware, and porcelain pieces can break if dropped, crushed, or handled roughly. Please unpack items carefully and keep packaging until you confirm the order arrived safely.
What should I do if my item arrives damaged?
Contact CeramicMuse within the damage reporting window stated in the Returns And Damage Policy. Include your order number, photos of the damaged item, photos of the packaging, and a short description of the issue.
Are CeramicMuse items food-safe?
Only items clearly marked as food-safe on the product page should be used for food or drink. CeramicMuse does not make food-safe, microwave-safe, dishwasher-safe, lead-free, or non-toxic claims unless those facts are verified for that product.
Products
Are product colors exact?
Product colors may look slightly different because of lighting, photography, screens, and ceramic production variation.
Do products come with props shown in photos?
Only items listed in the product description are included. Props used for styling, such as candles, jewelry, tea, flowers, books, or utensils, are not included unless clearly stated.
How do I choose a ceramic gift?
Choose by recipient and use case first. A ring dish is good for vanity or bridesmaid gifts, a tea rest works for tea lovers, a candle plate suits scent rituals, and a spoon rest fits kitchen or housewarming gifts.
Returns And Refunds
Do you accept returns?
Return eligibility depends on the final Returns And Damage Policy and the condition of the item. Review that policy before ordering.
How long do refunds take?
Once a refund is approved and issued, posting time depends on the payment provider, bank, or card issuer.
Contact
How do I contact CeramicMuse?
Use the Contact page or email [email protected] and include your order number if your question is about an order.